Refund policy

At artkohaus, every item is made to order especially for you. Because each piece is created only after an order is placed, we kindly ask that you review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

Your satisfaction is important to us. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please email us and include the following:

Your order number
A brief description of the issue
Clear photos showing the product and the problem

If the issue is confirmed to be a manufacturing or fulfillment error, we will gladly arrange a replacement or refund at no additional cost to you.

Lost Packages

If your package appears to have been lost during transit, please contact us within 30 days of the estimated delivery date. We’ll work with our fulfillment partner and shipping carrier to investigate and provide the best resolution.

Returns & Exchanges

Because every artkohaus product is made to order, we do not accept returns or exchanges for:

Change of mind
Ordering the wrong size, colour, or product
Personal preference

Please review product descriptions, sizing information, and shipping details carefully before placing your order.

If an exception is approved at our discretion, return shipping costs are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is correct before submitting your order.

If an incorrect or incomplete address is provided and the package is returned to our fulfillment partner, additional shipping charges may apply to resend the order.

Unclaimed Packages

If a shipment is not claimed and is returned to our fulfillment partner, reshipping costs will be the responsibility of the customer.

Personalized & Made-to-Order Products

As our products are custom-made specifically for each order, they are generally not eligible for cancellation, return, or exchange once production has begun.

Digital Products

Due to the nature of digital downloads, all digital products are final sale. Once a purchase has been completed and the files have been made available for download, refunds, returns, or exchanges cannot be provided.

If you experience any issues accessing your files or believe you’ve received an incorrect or corrupted download, please don’t hesitate to get in touch. We’ll be happy to assist and ensure you receive the correct files.